early·stage
collections
1–30 days past due
⏱️ Timeline
Covers accounts that are 1–30 days past due — before delinquency worsens. Early intervention is key to recovery.
1–30 days💬 Tone
Uses a friendly, customer-service-oriented “soft touch” approach — no aggressive demands, just helpful support.
Soft touch📱 Methods
Relies on automated reminders via email, SMS, or gentle phone calls — respectful, efficient, and non-intrusive.
Email · SMS · Call🎯 Goal
Cures the missed payment quickly, protects cash flow, and preserves the relationship with the customer.
Retain & recover